WTW - Manager - US Health & Benefits

Role: Manager - Health & Benefits North America

Designation: Manager

Level: L53

Business Unit: Health & Benefits

Shift Timings: 13:30 - 22:30 (May need to attend a couple of late-night meetings)

Job Location: Vikhroli

Reporting to: Associate Director

Principal Duties/Responsibilities

The Manager is responsible for overall business and human resource management of aligned lines of business within Health & Benefits programs, providing strategic advice to the Business Head on business operations, resource planning, financial sustainability, and compliance, and for leading the operations team.

Strategy

- Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders, and execute agreed strategies.

- Contribute to the development of their respective business unit's client service proposition and service delivery strategy.

Operations Management/Operational Effectiveness

- Ensure operational activities are delivered per the agreed service level agreement,

- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.

- Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit.

- Align with the Simplify, Grow, transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.

- Build and foster high quality relationships with internal / external stakeholders.

- Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.

- Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.

- Collaborate with other teams to improve client satisfaction.

People Management/Development

- Develops effective succession planning for oneself and all critical roles within the team.

- Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.

- Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit.

- Conduct periodic and annual performance reviews for all direct reports

- Build and develop inclusive & diverse teams

Top Competencies

- Focusing on Clients

- Data Analysis

- Working in Teams

- Driving Excellence

- Fostering Innovation

- Influencing Stakeholders

- Developing Talent

- Adapting to Change

Required Qualifications, Skills, Knowledge, Experience

Qualifications: Minimum bachelor's degree required

Knowledge/Experience:

- Proven track record of providing excellent levels of client service across varied processes & stakeholders.

- Ability to read complex data and create analogies from it.

- Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget.

- Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.

- Strong client service orientation and ability to respond to all communications effectively and in a timely manner.

- Experience in PowerPoint creation

- Proven ability to identify and resolve issues.

- Strong analytical, creative, and integrative skills

- US Healthcare, Employee Benefits experience is preferable.

Work expectations

- Strong ability to work within tight deadlines and to balance time and effort across multiple, simultaneous projects that may involve different procedures and project team members.

- Provable strong abilities to self-manage and organize for work efficiency and effectiveness.

- Work involves handling sensitive issues and confidential information requiring discretion on the employee's part.