Writer Information - Branch Head

Designation - Branch Head

Business / Function - Information Management

Location - Mumbai

Position objective:

- To lead the Mumbai Team, by carrying out the overall responsibilities for the entire region including Operations units and managing customers

Reports to: (Please specify in case of dotted reporting)

Geography Head (Mumbai)

Direct reportee and their designations:

Regional Operations Managers

Key responsibilities:

- Grow the revenue and P&L EBIDTA for the regional business

- Solely responsible for overall Operations (Delivery) of services for the Mumbai Region

- Generate the opportunity pipeline with Regional Sales Team and collaborate with Business Development team for deal closures

- Drive organic growth of all the existing relationships across all business streams

- Identify cross-selling/Up selling opportunities across all strategic relationships

- Anchor Client visits and provide confidence as Region Sponsor for Prospective client relationships

- Act as a SPOC for all customer escalations within the Region.

- Participate in critical customer meetings on ops performance and ensure resolution of ops-related challenges

- Maintain high levels of client engagements through regular calls and visits to address operational issues

- Track status of customer requests and ensure effective query resolution through coordination with customer service and operations teams

- Accomplishment of Yearly Revenue Budgets through tracking of Business Development & Execution/Delivery Team

- Leading the Entire team & bring about best out of them

- Draft, Review and finalize department budget and present the same for approval by top management and ensure adherence

- Understand the 'Key Business Processes' of the industry and offer end to end solution

- Deeper penetration into the industry with focused approach

- Ensure all Customer escalations are addressed within the region by ensuring high level of leadership engagement with clients

- Ensure customer requests are tracked and resolved in an effective manner within different region

- Building and strengthening strong relationship

- Market Intelligence

- Guide and Coach the respective location Managers

- Competition Churn - robust action plan and corresponding execution to kill competition

Qualifications - (Essential): - Graduation (Any specialization)

Qualifications - (Additional, Preferred): - Post-Graduation (And Management Specialization)

Professional experience, skills, knowledge, and special expertise required:

- Exposure in Retail Banking for a min of 10 years of experience

- Experience managing B2B

- P&L Understanding

- Experience managing a team including blue collared resources

- Must have headed the Operations team at branch /Regional Level

- Exposure to Board & review Meeting

Preferred Expertise:

- Negotiation skills

- Ability to handle stress

- Excellent Communication skills

- Planning & Organizing Skills

- Proactive and positive approach

- Quality Consciousness

- Account Management skills

- Good communication and Presentable