Head India Operations Strategic (Direct Ownership) : - Drive competitiveness to increase sales conversion and capture centrally all information to win the business for India Operations. - Strategically forecast and analyze profitability, and work towards margin enhancement through various cost saving measures in executing the move. - Crew productivity analysis in order to enhance the productivity through proper job allocation and trainings programs - Work towards creating a Crew bench strength by rightsizing the current crew and induction of new members through competitors and arrange proper training for them - Develop the 'Go-To-Market' and the 'Operations Model' for Relo India . - Deliver business targets as per AOP in terms of revenue and profitability. Operations (Direct ownership) : - Ensure the constant availability of inventory material, vehicles, personnel and partners to delivery on time, in cost. - Align operations for all branches to have a seamless coordination and execution of household movements. - Analyze partner compliant tracker and ensure 0% non-compliance. - Define partner selection and evaluation criteria - Responsible for seamless execution of all moves through effective partner management by managing move management escalations. - Closely monitor and track operations and delivery on a daily basis ensuring compliance and improving customer expectations - Conduct periodic review meetings with branch Operations Managers for improved service excellence. Finance (Direct ownership) : - Drive Cost saving measures through effective procurement of packing materials - Drive and implement various Margin enhancement initiatives for the business - Responsible for gross profit percentage achievement through strategic partner alignment - Review and optimize operations costs without compromising on quality - Review and do a cost evaluation of packing material, standards and processes to ensure that we are more cost effective and in line with market requirements. - Manage and monitor costs for the operations functions to be within the AOP for direct labor, overtime and transportation. Customer (Direct Ownership) : - Drive the NPS score for Operations function - Work constantly towards enhanced Customer experience resulting in making us "Partner of Choice" - Scan, evaluate and on-board partners across different states in India - Monitor and improve communication of entire Operations team with internal and external customers - Oversee and supervise very high value and critical moves from a customer satisfaction and well as cost management perspective. Ensure customer satisfaction at the end of the move. Operational (Direct ownership) : - Update the operations SOP's with TAT's, quality measures and KPI's in place. - Address Critical escalations as applicable to the nature and severity of the complaint. Create an RCA through inputs from the relevant functions and ensure escalation learning's are shared periodically. - Monitor Warehouse Operations audit and compliance and exceeding expectations on CEI scores People (Direct Ownership) : - Recruit, develop and retain PAN India Operations team. - Ensure focused cascading of organizational KPIs into functional objectives and finally into individual KPIs and review performance against the same based on a set calendar - Ensure timely goal setting, evaluation and training for the team. - Timely training of team members on SOPs, BEST practices and system usage ensuring Excellence

Mumbai

Writer Corporation - Head - Operations 

Writer Corporation - Head - Operations  ,Job Description for Writer Corporation - Head - Operations  in Writer Corporation in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Writer Corporation - Head - Operations  in Writer Corporation in  Mumbai for (10-15) years of experience. Apply Now!