WorkGeek - Lead - Customer Success Key details : Role : Lead - Customer Success Location : Mumbai Compensation : Negotiable based on candidate profile (structured as Fixed + Variable, ESOPs to be considered on a case to case basis) Date of Joining : ASAP The opportunity : - Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India - Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis - Be part of the core leadership team and be directly responsible for driving companys success - Take on the role of an all-rounder, learn what it takes to start and grow a venture - Gain exposure to the Fintech space - one of the largest and fastest growing markets in India and globally Key Role and Responsibilities : - Work closely with the Founding team and lead the Client engagements along with a team of Customer Success Managers - Undertake key capability building and growth initiatives for the company to deliver best-inclass Client programs - Manage end to end supply chains and derive rapid value delivery post corporate client conversion - Manage corporate client stakeholders and ensure quick program launch - Own SME client conversion, transaction volume and revenue targets - Use analytical tools to monitor user growth, identify and solve key issues in user adoption - Inform company's business strategy Continually evaluate market opportunities, business models, competing product propositions, key go no-go decisions Skills/ Qualities Required : - Strong large scale / complex Project Delivery expertise - Problem solving : Ability to get to the root of problems and come up with logical, practical and effective solutions - Knack for getting the job done A combination of grit, hustle and problem-solving skills to deliver result - Strong communication skills: Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication - Ability to multi-hat and multi-task: Handle multiple work-streams in parallel with a cool head - Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business - Willingness to travel to different client locations across India for meetings on a need basis - Fluent in English and Hindi (expertise in additional languages welcome) - Oh and a bit of Excel and Powerpoint swag won't harm! Preferred qualifications : - Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role - Experience in managing senior clients/partners and drive them towards the desired outcome - Experience in leading initiatives and delivering results - Experience in dynamic, fast-paced start-up environment preferred

Mumbai

WorkGeek - Lead - Customer Success - IIM/ISB/FMS/MDI 

WorkGeek - Lead - Customer Success - IIM/ISB/FMS/MDI  ,Job Description for WorkGeek - Lead - Customer Success - IIM/ISB/FMS/MDI  in WorkGeek in  Mumbai for (6-13) years of experience. Apply Now!

Job Description for WorkGeek - Lead - Customer Success - IIM/ISB/FMS/MDI  in WorkGeek in  Mumbai for (6-13) years of experience. Apply Now!