Workforce Manager - BPO

We are hiring for an MNC-BPO

Position : Workforce Manager

Location : Hyderabad,Bangalore

Experience : 8+(In BPO/Contact center)

Job Requirement :

- Experience in Contact Center Workforce Management administrative positions required (manager, supervisor level)

- Demonstrated experience and success in leading larger scale WFM or Operations oriented projects in Contact Centers

- Demonstrated expertise in managing scheduling and RTA practices and delivery in multi-channel global contact center environments including phone, email and chat

- Expertise in integrating and managing short term forecasts in Aspect eWFM or IEX

- Experience using various statistical tools for SL optimization and then communicating plans or risks clearly

- Analytical and communication skills are essential to be successful in this role

- Previous Capacity Planning & Forecasting experience strongly preferred as well as experience with business intelligence and analytics

- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred

Shiva Yadav
Recruitment Specialist
Maven Workforce