Workforce Management MIS Manager - BPO/ITeS

Job Title: Workforce Management (WFM) MIS Manager

Department: WFM

Location: Modinagar, Delhi

Reports to: General Manager WFM

Role Type: People Manager

Position: MIS Manager (WFM)

Experience: Minimum 5 years

Notice Period: 0-30 days

Education: Master's degree in Statistics, Mathematics, or related fields.

Responsibilities:

Leadership and Team Management:

- Demonstrate strong leadership and team management skills.

- Lead and supervise a team of MIS professionals.

Technical Expertise:

- Possess proven experience in MIS or related roles, with a minimum of 3 years in a managerial capacity.

- In-depth knowledge of databases, SQL, and data analysis tools.

Software Proficiency:

- Advanced proficiency in Microsoft Excel, Microsoft Access, and other relevant software.

Analytical and Problem-Solving Skills:

- Exhibit excellent analytical and problem-solving abilities.

- Use data-driven insights to make informed decisions and recommendations.

Communication and Interpersonal Skills:

- Communicate effectively with team members and other departments.

- Foster positive working relationships with stakeholders.

Strategic Thinking:

- Apply strategic thinking to align MIS initiatives with organizational objectives.

- Contribute to the development and execution of the departmental strategy.

Quality Control:

- Establish and enforce quality control measures to ensure data accuracy and reliability.

- Conduct regular audits of databases and reports to identify and rectify errors.

Planning and Scheduling Experience:

- Not required. We are specifically seeking candidates with extensive MIS handling experience.

Qualifications: Master's degree in Statistics, Mathematics, or related fields.

Skills:

- Proven experience in MIS or related roles, with a minimum of 3 years in a managerial capacity.

- Strong leadership and team management skills.

- In-depth knowledge of databases, SQL, and data analysis tools.

- Advanced proficiency in Microsoft Excel, Microsoft Access, and other relevant software.

- Excellent analytical and problem-solving abilities.

- Effective communication and interpersonal skills.

- Strategic thinking and the ability to align MIS initiatives with organizational objectives.

- Quality control measures to ensure data accuracy and reliability.

- The MIS Manager oversees the planning, development, implementation, and maintenance of the Management Information System within the organization. This role involves managing a team of MIS professionals, collaborating with various departments, and ensuring the effective use of data for decision-making and business improvement.

Key Responsibilities:

Strategic Planning:

- Develop and implement the overall MIS strategy aligned with organizational goals.

- Identify opportunities for leveraging data to improve business processes and decision-making.

Team Management:

- Lead and manage a team of MIS professionals.

- Provide guidance, training, and mentorship to team members.

- Ensure the team is equipped with the necessary tools and skills.

Data Management:

- Oversee the collection, processing, and analysis of data from various sources.

- Ensure the integrity, accuracy, and security of the organization's data.

- Implement data quality control measures.

- System Development and Enhancement:

- Collaborate with IT teams to develop and enhance MIS tools and systems.

- Lead the implementation of improvements to streamline data collection and reporting processes.

- Stay informed about technological advancements relevant to MIS.

Reporting and Analysis:

- Develop and generate regular and ad-hoc reports for management.

- Conduct in-depth data analysis to identify trends, patterns, and insights.

- Provide strategic insights and recommendations based on data analysis.

Collaboration:

- Collaborate with department heads to understand their data needs and requirements.

- Foster a culture of data-driven decision-making across the organization.

- Act as a liaison between IT and business units.

Working Conditions : This position typically operates in an office environment. Some flexibility in working hours may be required.