Workflow/Workforce Manager - BPO

BASIC QUALIFICATIONS:

- Overall workflow experience of 8- 10 years along with 4-5 years of team management experience

- Should have knowledge of basic statistics, excellent analytical and mathematical skills

- Experience building and analyzing models using various RDBMS tools for optimization

- Innovative and creative in finding solutions/ designing improved methods, systems and processes

- Ability to stay focused and keeps up with our continuous and fast-paced growth

- Proven experience communicating and influencing across job levels with both internal and external

- Experience with the Workforce Management tools

- Flexibility to work in 24- 7 environment

- Program management experience.