WNS - Senior Group Manager - Transformational Quality - F&A

Line of Business: F&A

Work Location: Pune

Experience:12 to15+

Position: Sr Group Manager Transformational Quality

Skill set and Key accountability:

- Help client organizations realize /solve for their strategic business objectives by driving Six-Sigma, Lean projects & tech led transformational projects.

- Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business - P2P, R2R and O2C.

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence.

- Drive Quality Management System within the vertical.

- Drive Quality Net Savings in the vertical.

- Drive VOC actionable across the team and maintain / improve scores.

- Drive inputs from VOC for improvements.

- Contribute and present in client/customer reviews/meetings.

Adhere to compliance to quality standards