WNS - Senior Group Manager - Quality Leader - BlackBelt/MBB

Sr Group Manager - Quality

Location - Pune/ Mumbai

Certification: Six Sigma (Black Belt, MBB)

- Transformation Quality in the Travel CIS space.

- 12+ years of experience in Contact Centre/Customer Service experience - Voice Process is a must.

- Creating opportunities & executing for client value, growth, product development in CIS space, consulting opportunities.

- Strong oral & written communication, domain experience in CIS and Quality/ transformation tools + client connects.

- Candidate should be an expertise in Consulting & Transformation.

- Strong Six Sigma and Lean skills. Experience of doing high impact Six Sigma and Lean projects

- Good skills on identifying opportunities for automation, transformation, consulting etc

- Knowledge on RPA, Technology tools, Digital transformations etc would be preferred.

- Client facing Role & Analytical Blend is a must.