Group Manager at WNS Global Services
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WNS - Senior Group Manager - Quality Leader - BlackBelt/MBB (12-25 yrs)
Sr Group Manager - Quality
Location - Pune/ Mumbai
Certification: Six Sigma (Black Belt, MBB)
- Transformation Quality in the Travel CIS space.
- 12+ years of experience in Contact Centre/Customer Service experience - Voice Process is a must.
- Creating opportunities & executing for client value, growth, product development in CIS space, consulting opportunities.
- Strong oral & written communication, domain experience in CIS and Quality/ transformation tools + client connects.
- Candidate should be an expertise in Consulting & Transformation.
- Strong Six Sigma and Lean skills. Experience of doing high impact Six Sigma and Lean projects
- Good skills on identifying opportunities for automation, transformation, consulting etc
- Knowledge on RPA, Technology tools, Digital transformations etc would be preferred.
- Client facing Role & Analytical Blend is a must.
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