WNS - Senior Group Manager - Operation Risk Management & Audit

Designation : Senior Group Manager - Operation Risk Management and Audit

Job Purpose :

Managing, planning, developing and execution of the Operational Risk Management and Audit framework for the organization's Insurance Business Unit.

Location : Mumbai

Travel Requirement : Yes (should hold valid passport)

Duties and Responsibilities :

Lead the Operation Risk Management & Audit function for the insurance operation vertical covering risk management, audit and compliance detailed below:

Operation Risk Management :

1) Manage the risk management framework for WNS client operations

2) Develop, identify and evaluate Business Unit-level strategic and operational risks

3) Evaluate internal processes / controls and update risk registers

4) Gather and analyze risk-related data from internal and / or external resources

5) Liaise with risk owners across the BU and client risk owners and monitor risk indicators

6) Publish periodic risk dashboards, reports etc for internal and external stakeholders

7) Follow-up for implementation of controls for key risks within timelines & escalate overdue issues

8) Review the existing risk framework and recommend changes to risk assessment / review / monitoring methodologies

9) Identify and evaluate process / transaction risks relating to existing and prospective clients

10) Represent the Operation Risk Management & Audit team at internal and client governance meetings

Operational Audit :

1) Manage the internal audit program for the Insurance Business Unit

2) Design scope of audit assignments covering internal controls and policy guidelines basis the risk management activity for the business unit

3) Plan audit assignments considering time and effort estimation

4) Execute and manage the audit assignment by performing field-work and following the planned audit approach

5) Evaluate internal processes and controls, and prepare audit reports with value added recommendations to management and audit committees

6) Follow-up for implementation of controls for key risks within timelines & escalate overdue issues

7) Liaise with external auditors to co-ordinate and discuss audit assignments, issues and audit observations

8) Ensure that internal audit team is properly supervised, performs audit/investigatory work with planned approach and within agreed time frames

9) Represent the Operation Risk Management & Audit team at internal and client governance meetings

Compliance :

1) Plan, supervise and execute the compliance review programme in line with the Business Unit's requirement

2) Conduct awareness drives with the assistance of compliance SPOCs & Operations Teams

3) Coordinate key reviews that are conducted by clients and external auditors.

4) Point of contact for all regulatory communications across processes

5) Point of contact for regulatory/compliance related requests by clients

6) Point of contact for all audits across the Business Unit

Academic Qualification : Chartered Accountancy

Professional Qualification :

- 6-8 years experience in risk management and/or audit, with a minimum 3 year experience in Operational / Transaction Risk Management

- Independent, analytical and positive mind, excellent inter-personal and communication skills, ability to deal with people in different levels including senior management

- Knowledge of international regulators e.g. US, UK, Australian regulatory frameworks (e.g. Fed, FCA, APRA etc) will be an added benefit

- Conversant with risk-based audit approach, risk assessments and have flair for developing/using risk monitoring models and tools

- Good presentation and report writing skills

- Command over MS Excel, Word and Power Point