WNS - Senior Consultant - Transitions

The principle role of this team is to continually assess and review transition projects, assess improvement needs of the WNS global transition functional unit to drive continuous quality improvement; continuously review and refine processes, plan and execute improvements and present summary findings to the function leadership.

Work Experience:

- At least 10-12 years of experience in a BPM / BPO company

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- Experience in driving continuous improvement and innovation measures in the transition function

Qualifications and skills

- Core

- Excellent project management leadership skills applied to wide range and number of project types, complexities, domains, geographies and geographies

- Bachelor's degree (graduate) in any discipline

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- PMP or other project management certification is a plus

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

- Supplemental

- Maintaining an established work schedule and strong work ethic

- Very strong analytical, planning, organizational, and time management skills

- Strong research skills including gathering and analyzing data from multiple sources

- Effective reporting and documentation skills

- Ability to maintain discretion and confidentiality

- Working in a cross-functional team and environment

- Strong people manager

- Financial acumen

- Mentor ship skills

- Interpreting and applying rules, regulations, policies, and procedures

- Technology and system orientation

- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

- Effectively using organizational and planning skills with attention to detail and follow through

Job Responsibilities:

- Identification of improvements / new techniques / methodologies / solutions / tools in the transitions team and upstream / downstream functions by analyzing the day to day working of the transitions team and trends and opportunities in core transition responsibilities. All initiatives should be executed using a rigorous, data based, statistical method

- Development of work aids, such as process descriptions, checklists, templates, and guides to assist relevant personnel with implementing defined processes

- Project reviews: Review historical and active projects to identify systemic improvement, training, risk avoidance and cost reduction measures and lessons

- Resource management: Continuously review and manage deployment and allocation of project management resources to achieve maximum efficiency and effectiveness

- Training: Assess training needs for individual PMs, develop and implement training road maps

- Collaboration: Work closely with transition managers, transition leaders and functional department heads to ensure effective implementation and follow-up of initiatives

- Reporting: Able to create and review multi-dimensional reporting, gather and project relevant insights

- Documentation: Establishes and documents processes that support the initiative and projects in detail

- Required to manage multiple initiatives / projects concurrently (where applicable)

- Able to take on additional responsibilities in the transition function (e.g. if the need arises, to lead transitions)