WNS - Senior Consultant/Senior Group Manager - Solutions

Parameter Description

Job overview

1. Independently and with minimal supervision architect best in class CIS solutions across any WNS verticals, which are innovative, transformational, cost effective and meet the clients- requirements. The Job role has ample opportunity for co-creating solution with clients onsite at their premises through principles of design thinking and agile methodology

2. Knowledge of new age digital technology and automation tools enhancing customer experience and at the same time reducing the total cost of operations will be an added advantage

3. Since you will be working in the CIS horizontal, you will from time to time have the chance to solely lead hunting and farming opportunities in excess of $5Mn with the support of the pursuit team across various industry verticals

4. Ability to think out of the box, challenge the status quo and think - Entrepreneurial- is a required key personality trait for this role

Department - GTP Solutions - CIS Solutions

Location - Mumbai / Pune Weikfield

Employment type - Full-time

Work experience / Qualifications - Minimum 6 years of work experience with at least 2 years of experience in a specific vertical for contact centre work

- Should know call centre basics, WFM and Operations principles

Key responsibilities - Ownership, responsibility and accountability for creating winning solutions

- Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)

- End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.

- The role may also involve

- Participate in consulting / diagnostic studies / strategic projects

- Collateral development

- Lead, participate in client visits to various WNS locations

Skill-sets - Analytical mind-set - Ability to understand client requirements and architect the appropriate solution

- Ability to innovate and ideate

- Excellent English communication skills (written and verbal)

- Strong stakeholder management skills

- Ability to handle high pressure situations and multi-task

Travel Required - Yes. Based on the requirements of the deliverable.