WNS - Senior Consultant/AVP - Transitions

Job Description:

- All migrations / transitions at WNS is supported by a central transitions team called the Global Project Management Office.

- The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies.

- Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

- Lead large/multiple transitions of clients processes

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project review Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development

- Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience understand client needs, wants and expectations and manage them effectively

- Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology

- Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team

- Able to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications and skills:

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must Strong

- CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six

Competencies/ Skill set:

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- At least 10 years of intense customer facing roles Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable Skills- End to End Transitions + BFS domain + RFP/RFQ and 300 + FTE transitions experience