WNS - PMO Transition Role

Roles & Responsibilities

The employee will have 2-3 direct reportees to manage the following responsibilities and will have direct reporting to Global transitions leader. This is an internal facing role where the primary stakeholders are senior Transitions leaders of WNS and Project Managers across the PMO function.

The role is expandable and basis the performance of the employee, there can be additions to below to further empower the CTT function.

CTT manages all functions that can be centralized (e.g. transition compliance and readiness assessment, cost-transfer and budget management, PM allocation and de-allocation, reporting and MIS, and a few administrative tasks). The role of CTT Manager (Corporate Transitions Team) entails the following responsibilities. Please note that this is a judgment-based role, and not data compilation or MIS even though MIS is a part of the responsibilities.

1. Transition compliance and readiness assessment

a. All transition projects are reviewed from a compliance standpoint. While the CTT team members will conduct these assessments, the CTT Manager needs to highlight and escalate any issues he/ she notices

b. Similar to compliance, the CTT team members will conduct transition readiness to go live, which is an assessment conducted 2 weeks prior to going live. The expectation from the CTT Manager is to provide a more judgmental view in terms of potential issues that can be anticipated post go live based on current readiness

2. Cost-transfer and budget management

a. The cost of transition resources is transferred every month to respective BU/ Horizontals based on project alignment. The CTT Manager will ensure that cost transfer input is sent to finance on time, and preceding internal timelines are aligned accordingly. The CTT Manager would also send analysis associated with the cost transfer activity

b. Every month the finance team publishes actual spend versus annual budget. The CTT Manager needs to ensure that no incorrect cost is aligned to transition cost code, and if there are any, these are reclassified after discussion with finance and other teams

3. Forecasting, PM allocation, de-allocation and utilization tracking

a. The Transition Leadership will be creating PM requirement forecast based on pipeline and growth expected. The CTT Manager will take these separate inputs and consolidate these into a team-level forecast. The CTT Manager will also publish a variance report based on forecasts and actual PM requirement/ deployment

b. PM allocation is a central activity where a PM is aligned to different projects based on forecast mentioned above. Similarly, the CTT Manager will provide input to select team members in terms of upcoming disengagement of resources in line with the consolidated plan mentioned above

4. Transition training for new resources

a. The CTT Manager will ensure that new resources are on-boarded and trained as per framework agreed with Transition leadership

b. The CTT Manager will redefine the on-boarding process to make it more effective, and also conduct various checks within 6-12 months of a new resource joining to ensure the on-boarding and training is relevant and useful, and any gaps/ feedback is utilized to make changes

5. Reporting and MIS

a. CTT produces many reports (pre-defined frequency and ad doc) that are utilized for smooth operations of the transition team. The CTT Manager will own the delivery of these reports prepared by his team members, and ensure these reports are meaningful and relevant for the transition leadership

b. The role also requires the CTT Manager to constantly evaluate new ways to present data and analysis to transition leadership to highlight issues or better ways of doing things

6. Administrative and other tasks

a. VOT and iVOT surveys. These are sent to clients and internal stakeholders to gather feedback on transition process and resources

b. Centrally govern and ensure closure for all projects initiated by the global transitions leader. The back-office leader can also recommend or initiate capability projects basis the business case presented.

c. Other admin tasks assigned from time to time

Skills and experience :

- Transitions experience of minimum 5 years is a pre-requisite. BPO experience will be preferred.

- Excellent communication skills (verbal and written)

- Detail oriented, self-starter, excellent organizational and time management skills

- Depth knowledge of MS Excel with VBA, MS Access, MySQL and MS Access Database

- Knowledge of automation, tools, technology will be an addon.

- Hands on experience with MS PowerPoint, Data Analysis & reporting along with business insights