WNS - Leadership Role - Solution Design - F&A/R&A/Contact Center

Leadership Role for Solutions Design ( F&A / R&A / Contact Center) - Gurgaon

Candidate is required to independently and with minimal supervision produce/co-ordinate all client deliverable in a typical sales cycle including preparation of an appropriate solution, client presentations, RFX responses, etc. The job broadly involves the following:

- Off-site lead for developing and preparing the storyboard and client deliverable during the sales cycle

- Develop and agree on the approach/blueprint with the management / functional leads and the sales lead

- Lead the development of the solution and coordinate with all functions that provide relevant inputs to the solution (pricing, technology, etc.)

- End-to-end responsibility for conceptualizing and preparing all deliverables required during the sales cycle including thought leadership. Typical deliverables include client presentations, proposals, response to RFP / RFI documents, etc. and involves extensive coordination with various stakeholders within the organization

The role may also involve elements of any of the following, depending on the requirements and the candidate :

- Participation in special/strategic projects from time to time

- Developing and creating collaterals

- Conducting diagnostics, solution design or due diligence exercise

Knowledge/Qualification

- Min 10 to 15 years of working experience with some experience in Solutions role

- Good understanding of business processes and an off-shore business environment in F&A / R&A and Contact Center

- Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution

- Coordination and program management skills to interface with various stakeholders

- Excellent written communication skills

- Ability to handle high-pressure situations and multi task

- Domain understanding of F&A, R&A and Contact Center across the service offering.