WNS - Leadership Role - Site Lead/Senior Group Manager - Healthcare Quality

Designation - Sr. Group Manager - Quality

Job Requirements - 

- Site Leader for Vizag, leading US Client for Healthcare .

- 3 to 5 Years in Quality for Transactional / Monitoring. BB certified for minimum 3 years.

- UK Shifts. Client management will be for US Clients.

- Hands on experience in Service Quality of Voice / Data Process

- Exposure to Data Analysis

- Hands on with statistical concepts on Minitab

- Exposure and hands on experience in driving and mentoring Lean/Six Sigma/ business projects and initiatives

- Exposure to Banking / Financial Services / Insurance Industry or Clients /BFSI / Healthcare Projects in the BPO space

- Drive Business Process Excellence and Transformation Projects

- Create and implement PE strategies

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence

- Facilitate process transitions and SLA adherence for the processes in the vertical

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical

- Facilitate setting up of required infrastructure for implementing the Quality Management System

Personal Attributes:

- High Initiative and Enthusiasm to drive improvements and quality culture

- Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time

- Prioritizing and Organizing Skills & pay Attention to details.

- Ability to accelerate change

- Analytical and problem solving skills

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills