WNS - Group Manager - Quality - Black Belt - Voice & Customer Service

Designation: Consultant - Quality

Location: Mumbai - Mahape

Black Belt Certified Mandatory - Client Facing Role, IC Role.

Candidates preferred from a E- commerce Back Ground.

BPO /KPO Candidates Only.

Working Days: 6 Days a Week - Monday - Saturday.

Day Shift: 8.00 AM- 10.00 PM- Female Candidates - 8.00 PM Max Shift

Candidates with a minimum over all 7 yrs plus work Experience with a minimum 3/4 yrs in core Process Excellence.

Candidates preferred from a BPO Voice process, with projects working experience in Customer Service.

4+ Years in Quality / Six Sigma role

Exposure in Service Quality of Voice / Data Process

Exposure to Data Analysis

Hands on with statistical concepts and quality tools

E commerce background desired

Exposure and hands on experience in driving and mentoring Lean/Six Sigma/ business projects and initiatives

Has to be black belt certified-

Drive Business Process Excellence and Transformation Projects across the business

Lead and mentor up to potential GB and BB projects

Identify key areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain business excellence

Facilitate process transitions and SLA adherence for the processes in the business

Embrace change and drive training on Six-Sigma to help develop Quality DNA within the business