WNS - Group Manager - Quality - Black Belt - F&A

Job description

Key Responsibilities-

Job Description and Key accountability: ( Client Facing Role )

1)Drive Improvement projects on processes to improve : Productivity, Quality, SLA, Revenue Other metrics basis the requirement/opportunity

2)Interact with client/internal stakeholders to drive & influence improvement objectives

3)Lead global projects in Operational Excellence

4)People manager for a team

5)Manage end to end Transactional Quality across F&A and HRO domain

6)Drives the OE program for a client/clients in a site/across sites

7)Acts as a mentor to Six Sigma & lean projects and drive it in Operations

Core Competencies:

1)Six Sigma Black belt certified with good knowledge of Lean practices

2)Strong knowledge of Quality principles and techniques

3)Needs to have worked in a Third party environment & have good stakeholder management

4)Certification in ISO, PMP or other quality practices will be an added advantage

5)Strong Communication & Presentation Skills

6)Should have worked in F&A (P2P, R2R or O2C)

Desired Skills and Experience

1. Candidates with F& A Projects Experience Mandatory However AP - P2P Projects experience Mandatory

2. Candidates that have done F&A projects in India However Ops Prefers candidates that have Supported Global F&A Program - Multi Geo's for client and Multi Delivery site globally for provider - (Global F& A Contract.

3. Certified Black Belt (From Institute), Core Location Mumbai and Pune will be first Preference

4. Local Candidates Preferred for Mumbai - 1 Position & Pune - 2 Positions

5. Total experience of Experience: 7 -8 years (minimum 3-4 years of experience in F&A (AP/AR/GL) Process Excellence role

6. 1) should have lead & mentored Black Belt & Green Belt Projects.

7. Travel required: 3-Sometimes, Willingness to work in shifts, IC Role - Client Facing, UK Shifts: 1 PM - 2 AM