11/01 Sweta Niklaje

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WNS - Group Manager - Process Training (5-12 yrs) Premium

Gurgaon/Gurugram Job Code: 652637

Job Responsibility:

- Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients

- Should have analytical ability and ability to understand the business impact of nos.

- Should be able to manage multiple teams and multiple location by providing KPI and driving it

- In depth understanding of training metrics and impact to business metric

- In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

- Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

- Maintain vertical hygiene by ensuring reports, data and documents are in place

- Promote standardization by creating SOPs

- Promote behavioral training programs and promote the programs in order to ensure maximum participation

- Act as a mentor for the team and hold the team together by promoting an environment of learning and team work


- BPO Experience: 5-7 yrs.

- Training Experience: Should have training experience for at least 4-5 yrs.

- Experience: Should have worked in Retail process for 2-3 yrs.

- Additional Skills/ Requirement

- Excellent working knowledge of all MS Office tools like Excel, PPT,etc.

- Team & multi location handling experience

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