WNS - Group Manager - Operations - RTR

Hiring - Group Manager - Operations (RTR)

JD :

This role of Group Manager - Operations (GL) would require to have domain expertise in end to end GL cycle. Would need to interact with Financial Controllers of our client organization and someone who has a Strategic bent of mind. This role would be based out of our Magarpatta office in Pune.

Skill /Special Skill :

- Attention to details and Problem Analysis

- Target oriented

- Good communication skills

- Prioritizing and Organizing skills

- Team Player

- Excellent analytical Skills

Job Description and Key Accountabilities :

- To manage team of people working on GL processes with clients

- Maintain, analyze & report, SLA's for the process

- Responsible for achieving over all SLA's of the team

- Responsible for day to day operations of the team

- Responsible for interaction with client and maintain client relationship on a day to day basis

- To work on projects as required on time to time

- Respond to queries and general correspondence received from Clients

- Utilizing excellent communication skills at all touch points with clients and internal stakaholders

- Create / Maintain various Reports and Logs

- Participate in Conference Calls

- Understand and contribute to the achievement of individual and departmental Key Performance Indicators

- Understand and adhere to the Compliance Standards

- Put control over processes

- Drive quality initiatives

- Process Understanding & Skill Enhancement

- Adherence to defined Quality Standards across the processes

- Manage his own deliverables vis-- -vis team deliverables and ensure that all the SLA's are met

- Adhere to reasonable operational request from the Management.

- Adhere to the process timelines and quality parameters.

- Maintain a pleasant, cooperative service oriented relationship with the client

- Investigate the issues or concerns and respond promptly

- Escalate the matters/ report the supervisor wherever necessary.

- Mentor the new hires in the process

- Organizing his/her work to ensure that the important tasks are completed on priority

Must Haves :

- 9-10 years in finance & accounting function with very good communication skills.

- Domain Knowledge in end to end GL

- Flexible to work in shift timings

- Should in team management role

- Should have fair understanding on general ledger accounting processes (GL/AR/AP)

- Must have fair understanding of Inter Company Accounting understanding

- Exposure to computerized accounting systems such as SAP/JDE