WNS - General Manager - Quality - F&A Process

General Manager : F&A Quality

Location : Pune

Min Exp : 15 to 20 years

Industry : BPO/KPO background

Domain : Finance & Accounting (AP, AR, GL) processes

Role :

- Manage and Lead PE deployment cycle across organizations

- Lead Transformation, Target operating model, RPA, Consulting/Client engagement initiatives

Responsibilities:

- Deliver focused results in a complex dynamic environment

- Participate and contribute to Quality Strategy

- Change management to drive process improvements and productivity

- Communicate with Operations leaders and influence quick decision making

- Monitoring of Quality SLAs and reporting

- Participate in client reviews and visits

- Prepare teams to comply to QMS and Risk Management compliance requirements

- Mentor Six Sigma and Lean improvement initiatives

Requirements:

- Applicant needs to be Lean Six Sigma Black Belt certified, MBB experience preferred, Exposure to Design Thinking, Machine Learning, NLP

- Exposure to multiple industry/verticals in BPO/KPO organisations