WNS - General Manager - Operations

The key responsibilities of the role will be as following:

- Lead operations for 300-500 employees across various sites for one or more clients

- Develop the financial crime expertise to sustain growth and build end to end service offerings across the value chain

- Provide thought leadership and guidance to operations team, coaching them on operational delivery as well as generating actionable insights and making business presentations to clients.

- Responsible for profitability, customer service and team development.

- Meeting and Exceeding financial goals.

- A change agent to drive change across the unit

- Ensuring clear and precise understanding of regulatory needs, client deliverables and executing them for the clients seamlessly

- Liasoning between functions like HR, Talent Acquisition, Training, Quality, IT, Facilities, Admin and Finance to ensure seamless operations

- Building second line future leaders

- Proven track record of leading operations within Risk and Compliance with at least 400+ people

Desired Skills and Experience

- Should have 15-18 years of experience post CA/MBA (finance)

- Preferred experience of risk advisory services with international clients

- Should have deep insight and knowledge on the risk and compliance management (Financial crime compliance, AML, KYC, Sanctions etc.) for markets across US, US, ANZ, and middle east

- Should have deep exposure to back office operations and other quantitative techniques and their applications to guide business strategy.

- Should be strong in delivery, data interpretation, analytical thinking, develop analytical framework.

- Should have clarity of thought and communication.

- Experience in handling/building large teams