WNS - General Manager - Mortgage Underwriting

Role : General Manager-US Mortgage Underwriting

Location : Gurgaon

Roles & Responsibilities :

- Responsible for developing and executing the Mortgage Operations strategy to achieve desired financial results & corporate objectives

- Manage P&L including achieving revenue, contribution and margin targets

- Accountable for growth with business deals to enhance WNS footprint in the Mortgage Underwriting by being abreast of new practices and technologies

- Liaise with Clients on a regular basis to drive business growth across the teams

- Adhering to client requirements, manage Client relationship independently, work with the client organization well to ensure target scores are met in the account

- Be innovative and come up with ideas to drive efficiencies and growth across teams and for the company

- Support all business development related activities in the mortgage markets space for the organisation

- Ensuring that the team is well equipped, well trained, and motivated to meet the SLAs

- Need to be a strong motivational leader and engage others to excel in their respective field of work.

- Effectively use the performance management tool to supporting employee development.

- Maintain open channels of communication and ensure efficient information flows across teams and relevant areas; establish strong contacts internally and externally