WNS - Deputy Manager - SME - Techno Functional Role

- SME should have complete understanding of all the systems (SAP, VIM, Concur, SRM, MDG, OCR- ). With the ability to communicate technical system issues to non-technical audiences

- Proactive analysis and identify the current loop holes and work with customer to fix the gaps (ex. VIM issues, OCR, BR failure, Concur failures etc..). Analytic / Critical thinker at ease driving process

- Work closely with customer SME group for issue identification and resolution

- Proactive communication and challenge current processes which increase workload or lead to inefficiencies

- Ability to create reports based upon business requirements and hand over to P2P team for BAU

- Relationship management with technical teams to drive fixes and changes through to production in a timely manner

- Independent, analytical, self-starter. At ease working individually or part of a larger team.

- Strong organizational skills with the ability to expertly drive meetings and provide technical information to non-technical stakeholders