WNS - Deputy Manager - Quality - Medical Coding

Key Responsibility :

- Strong / In-Depth Knowledge of Medical Coding

- Delivering Quality matrix as per agreed SLA for the team

- Implement &monitor sampling methodology

- Participate in WNS BPET initiatives

- Identify process improvement opportunities and drive towards closure

- Responsible to create Qualitative and Quantitative Analysis

- Preparing Quality Forms and analyzing data from evaluations to prepare floor Training Needs

- Designing action plans for the skill-set to improve on the Customer Satisfaction indices (Resolution & Good Customer Experience)

- Track and analyze errors

- Initiate & mentor improvement projects

- Meet CTQ's as per SLA

Key Skills :

- A dynamic self-driven, well organized individual with leadership skills

- Sound business acumen and high level of attention to detail

- Superior communication / presentation and negotiation skills

- Ability to work with minimum supervision

Must possess :

- 8+ years in Medical Coding

- Six Sigma Certification Preferred

- Healthcare background domain can only apply

- Experience in Improvement projects

- Exposure to project management and diagnostic studies

- Should have hands on experience in Minitab

IMMEDIATE JOINERS PREFERRED

Location : VIZAG