WNS - Consultant - Solutions - Shipping & Logistics/Supply Chain Domain

Designation: Consultant - Solutions

Reporting to: Sr Consultant/ Lead Consultant- Solutions

Location: Pune

Overall Experience: 8-10+ Years; Minimum 3 years in BPO industry

Functional Experience:

- Experience in Shipping & Logistics/Supply Chain BPO; Experience of having worked in the frontline industry would be an added advantage

- Solutioning/presales experience in Transportation/Supply chain domain, preferably in a BPO. Should have experience of diagnostics/due diligence for the deals managed.

- Adept at business writing which is flavored by industry knowledge

- Good understanding of all the solution components such as pricing, tools and technology, location strategy etc.

Education / Qualification:

 Post Graduate / Graduate

Scope of Work / Area of Influence:

- He/ She would be responsible for pre-sales, end-to-end solutioning, business development support for opportunities in shipping and logistics. S/he would be responsible for responding to all RFPs and RFIs, providing pre-sales support to this segment and helping the practice development. Domain expertise in minimum ONE industry covering Liners, NVOCC, Freight forwarding, 3PL and air freight / courier.

- Span of Control: Individual Contributor with an aptitude for handling small teams in a couple of years.

Job Responsibilities:

- Create customized solutions which address client business constraints and leverage strengths of our Organization.

- Maintain knowledge of industry trends in the domain - Research competition and updates on global market trends

- Conjecture business challenges which are specific to target client and leverage our analytical experience.

- Propose delivery alternatives which address risk and investment appetite, stand out against industry competition and increase chance of our Organizations success in bid process.

- Sales Support - Understand total solutions, Opportunity Assessment, Analysis of RFP/RFI/RFQ Documents, Discoveries & Scoping Workshops, Interview and collect requirements directly from clients / prospects, present capabilities, lead or act as Subject Matter Expert, Create scope documents, Design global delivery models, Create Work Orders/Change Orders for existing customers, Establish business architecture

Personal Attributes:

- Strong communication skills (Written & Verbal) - should be able to communicate with various levels in client organization at the same time.

- Ability to represent our Organization to clients

- Prioritizing and Organizing Skills.

- Strong ability to work with a cross functional team.

- Analytical and problem solving skills.

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Visio, Excel, PPT, other MS office tools, other presentation & project management tools

- Good exposure is story telling

- Reporting and Co-ordination Skills

- Open to travel for diagnostics/solution presentations/customer meetings