WNS - Consultant - Quality - Blackbelt/Master Blackbelt

Consultant - Quality (Group Manager )

- Must be a Six Sigma BB certified and MBB trained

- Good Communication /Conversation Skills

- To track and drive improvement initiatives across the portfolio to deliver step changes in performance of Business Processes/Operations

- Drive Improvement projects/activities across the vertical.

- Transfer the knowledge and skills learned during the expert training sessions to other employees.

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation.

- Network with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- Should have hands on experience in usage of Quality methodologies and techniques

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.

- Should possess good analytical skills, communication and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people.

- Must have required attitude and skills to practice WNS Values at the workplace.

- Should possess good business acumen and strong result orientation

- Should be able to introduce different innovative concepts

- Stakeholder management

- Change Management

- Questioning and challenging the status quo

- Should have a strong logical bent of mind