WNS - AVP/Senior Consultant - Solutions

Parameter Description : 

Job overview - Independently and with minimal supervision architect best in class CIS solutions across any WNS verticals, which are innovative, transformational, cost effective and meet the clients- requirements.

Department - CIS Solutions

Location - Mumbai / Pune / Gurgaon

Employment type - Full-time 

Work experience / Qualifications - Minimum 6 years of work experience with at least 2 years of experience in a specific vertical for contact centre work

- Should know call centre basics, WFM and Operations principles

Key responsibilities - Ownership, responsibility and accountability for creating winning solutions

- Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)

- End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.

- The role may also involve

- Participate in consulting / diagnostic studies / strategic projects

- Collateral development

- Lead, participate in client visits to various WNS locations

Skill-sets - Analytical mind-set - Ability to understand client requirements and architect the appropriate solution

- Ability to innovate and ideate

- Excellent English communication skills (written and verbal)

- Strong stakeholder management skills

- Ability to handle high pressure situations and multi-task

Travel Required - Yes. Based on the requirements of the deliverable.