WNS - AVP - Contact Center Solutioning - BPO

We are a leading global Business Process Management company.

Have an opportunity for a senior leadership role in our Solutions Vertical for managing solutioning of Contact Center.

- Candidate with minimum 10 years of work experience in Solutions

- Excellent communications skills required

Job Description:

- Lead the process of defining, articulating and support the selling of contact center propositions and solutions.

- Demonstrate sound thought leadership around contact center best practices, models, frameworks, trends, etc.

- Lead practice development in focus domains; Analyze industry value chain, identify retail related opportunities across the value chain, build solutions to address these opportunities.

- Support Business Units in building business plans, go-to-market strategy and help organization in executing it

- Work with Internal (Sales, Marketing) and external (clients, advisors) stakeholders to create demand and deliver industry-leading value propositions / solutions

- Work with Business Units to incubate new solutions through consulting, diagnostics, POCs etc and deliver successful outcomes

- Provide sales support in terms of writing proposals, providing time-effort estimates and creating samples/ demos/ prototypes.

Location: Mumbai / Pune / Delhi