WNS - AVP - BPO Transition

Job Description:-

- Should have handled at least 6 BPO Transition projects. Min 3 years in BPO Transition, having handled large and multiple transitions with different levels of complexity across location.

- Strong Project Management skills.

- Should have some Quality, Opex, and 6 Sigma exposure, usage of tools, templates, trainings, or certifications Green belt / black belt preferred not mandatory.

- Good Stakeholder management skills.

- Sound communication & presentations skills

- Should have interacted onshore /managed international clients.

- Good understanding of BPO solutions & Transitions management. Sensitized with the challenges & issues of BPO project management and understands operations delivery needs, SLAs, KRAs.

- Basic understanding of designing/ facilitated Technology & telecom solutions for a BPO engagement.

- Good team player & Result oriented.

- Achieves targets milestones on Time' mindset.

- Done Knowledge Transfer management from onshore/ some exposure.

- Some understanding of project commercials, Transition costs, budgets

- Assertive

- Successful management of large/multiple transitions of clients’ processes in all domain

- Thoroughness of Project Planning – Risk, Issue and Milestone management

- Respond to RFI/ RFPs along with team

- Open to international travel upto 70%

- Should have a valid passport

Applicants please contact:
Shilpika Raheja
email address: shilpika.raheja@wns.com
Mobile: 8860993355