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31/10 Tarini Bakshi

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WNS - Assistant Vice President/Vice President/General Manager - F&A Operations - CA/ICWAI (12-20 yrs)

Pune Job Code: 759373

General Manager Operations (F&A)

Parameters check:

- F&A Operations Experience across towers of P2P, R2R & O2C.

- Minimum span of control of 100-300 across towers

- P&L Management

- Third party exposure.

- Pune Location

Job Description

- Process management : Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for Shipping and logistics customers

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Team Management and People Development

- Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal coordination with Projects and EUs to meet SLA standards.

- Transitioning support.

- Transformation capability and inclination

Qualifications/ Academics expected

- Total 13-18 years post qualification experience in ITeS industry. CA/ICWAI Qualification necessary.

- Preferred: Experience within the F&A domain and managing teams across various locations

Competencies/ Skill set:

- Solid operations management experience.

- Experience working in milestone and deadline driven environment

- Familiarity with the WNS organization and ability to liaise with different departments and business owners as required.

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience coaching team leaders and working teams in delivering their projects.

- Experience in Quality Management

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen

At WNS, we believe in innovation and synergizing our operating roles with the new waves of Transformation. Any inclination with demonstrated experience in Transformation/automation is welcomed and encouraged by WNS.

Women-friendly workplace:

Maternity and Paternity Benefits

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