WNS - Assistant Manager - Transactional Quality

- Adherence of Quality SLAs and contractual agreements with internal & External stakeholders. Personally monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis. Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.

- Staff Motivation, Goal setting, Performance appraisal of team members, and counselling for performance and capability building in conformance with goals.

- Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning. Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables.

- Deployment and Strengthen the Quality Assurance Framework for the Business.

- Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process. Identify and raise early alerts in terms of breaching the SLA metrics , Risk , Regulatory & Compliance requirements. Complete the Six Sigma & Lean Role Roadmap within the stipulated time. Prepare all team and client related reports for Quality.

Work Experience: - Transactional Quality Work Experience 5 Years Plus & Should have at least 1-year experience in Quality Team Lead Role.

- Domain Expertise in Power Point Designing, Content Designing. Proficient with MS Office applications Excel, Word. Excellent Communication and Analytical skills.

Additional Information: - Shifts : - UK Shifts Role : - Team Role Mode :- Work From Office