WNS - Assistant Manager - Campaign Management

Location : Bangalore

Designation : AM

Shift Timing : 11 am to 8 pm

Process Description:

- Marketing analytics for UK based loyalty management client

Job Responsibilities:

- Regular Client interaction and co-ordination with various stakeholders

- Meet client SLAs around accuracy and timeliness of campaigns and adhoc project deliveries.

- Managing campaigns operations, analysis and business intelligence processes

- Lead a team of experienced analysts and provide tactical directions towards business goals

- Ability to anticipate process changes, client expectations and deliver accordingly

- Understand client briefs for various projects on Multi-coalition campaign management & analysis, design analysis methodology, derive insights, deliver output in requested format and provide recommendations

- Continuous process improvement

Competency- Skills & Knowledge/ Values and Behaviours:

- Prior people, client and project management experience is must.

- B. Tech / B.E/ B. Stats / MBA with hands on experience in loyalty marketing and Campaign Management processes

- Experience of working on B2B and B2C customer data

- Understanding of campaign management tools and SQL

- Experience of UNICA and BI tools is desirable

- Sound hands on understanding of campaign management life cycle