WNS - Assistant Manager - Account Management

Functional knowledge :

- First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiency

Collections: a) Voice calling b) Dispute Management c) Customers account reconciliation Cash Application a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling e) Dr and Cr clarity f) Reasonbly Good accounting knowledge g) SAP knowledge strongly preferred h) Reporting in excel/ppt i)

Exposure leading a team Process improvement methodology: Has process improvement acumen

Account Management: 1.Knows the counterparts at client side and maintains a supportive and professional relationship with them

2. Maintains a communication channel to report regular issues and highlight the exceptions Transition Management: Prior Transition experience is preferred Customer Orientation:

1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

2. responds to any changes, alterations, customer requests and escalates as required

3. Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

4.. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues