WizCommerce - Enterprise Customer Success Manager

About the company:

WizCommerce is on a mission to revolutionize B2B commerce! Over the last decade, we've seen remarkable advancements in B2C commerce with platforms like Shopify, Magento, etc. Yet, the B2B sphere seemed to lag behind, clinging to outdated processes and disjointed systems. That's where we see our mission - to bring about the same level of innovation and ease to B2B commerce.

We are building a SaaS platform to digitize B2B commerce businesses, factories, wholesalers, and distributors worldwide. We started with factories and have onboarded 800+ exporters in India within just 11 months of launch. Building on this momentum, we have recently expanded our reach to the US wholesale market, where our product has gained remarkable traction and success over the past 6 months.

With Wizcommerce, sales reps can take orders (at trade shows or elsewhere), upsell better with the industry's only AI engine and automate internal processes, all with our beautifully designed platform.

If you want to disrupt a Trillion$+ space, WizCommerce is the place to be. Read more about us: Techcrunch, Forbes & our website.

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CPO)

Why should you join us ?

- Opportunity to Disruptthe Age-Old Industry: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution, and then chill - this is the right place for you. We are building something that has never been made before!

- Love for Customers: There are many times when customers have invited us to understand their pain points as we have exceeded their expectations in every feature launch, that's the ownership and quality bar we set here.

- Other Benefits: performance based incentive (up to 50% on target earnings), medical insurance, flexible working hours

We're looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and comfortable learning new technologies and methods.

Job Description:

Wizcommerce, a revolutionary B2B SaaS platform empowering Indian exporters, is seeking a talented and experienced Enterprise Customer Success Manager (CSM) to join our India team. You will play a pivotal role in ensuring the success of our largest and most strategic clients, driving adoption, maximizing value, and fostering long-term loyalty.

Role & Responsibilities:

- Manage a portfolio of 25-30 enterprise clients, taking complete ownership of their success journey from onboarding to renewal.

- Build strong, trust-based relationships with key stakeholders across client organizations, understanding their unique needs and challenges.

- Proactively identify opportunities for growth and value expansion, tailoring solutions and strategies to maximize client ROI.

- Onboard new clients seamlessly with the help of the Implementation team, ensuring they understand and leverage the full potential of the Wizcommerce platform.

- Provide ongoing technical and strategic guidance, troubleshooting issues, and offering expert advice to optimize platform usage.

- Track key performance indicators (KPIs) and report on client progress, identifying areas for improvement and collaborating with internal teams to implement solutions.

- Work closely with cross-functional teams - Sales, Product, and Support to ensure a unified client experience.

- Stay abreast of industry trends and best practices, continuously seeking new ways to enhance client value and satisfaction.

Requirements:

- 2+ years of experience as a Customer Success Manager in the B2B SaaS space.

- Proven track record of delivering value to clients and driving measurable success.

- Deep understanding of the Enterprise sales cycle and the unique challenges faced by large organizations.

- Strong communication, interpersonal, and relationship-building skills.

- Ability to work independently and manage multiple priorities effectively.

- Passion for technology and a strong desire to learn and adapt in a fast-paced environment.

- Excellent analytical and problem-solving skills.

Brownie points if you have: Experience in the B2B manufacturing industry