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15/11 Krishna Priya
Associate Manager - Talent Acquisition at Wiz Freight

Views:1693 Applications:244 Rec. Actions:Recruiter Actions:5

Wiz Freight - Key Account Manager (3-7 yrs)

Mumbai Job Code: 1180680

The Manager of Key Accounts will be regionally responsible to retain & grow our key accounts.

The position has to create an environment of innovation and rapid resp deep awareness of their business from both a tactical and strategic perspective and build upon existing key relationships and establish a new relationship where required with all major decision makers/stakeholders.

This commercial role shall gain a deep understanding of the customer's supply chain and create a roadmap for

how the relationships and future contracts are to be established.

Job Responsibilities

Main Objectives

- Take 100% ownership of the customer

- Meet customer expectations for the development of the customer's supply chain by understanding and innovation

- Build strong relationships with the customer to foster trust

- Negotiate and finalize agreements on new services, pricing, service levels, etc.

- Monitor and deliver overall financial results as per the established budget

- Maintain world-class stakeholder management ensuring top-quality communication and business alignment between the companies

- Work jointly with Company's business units to ensure optimized operations and customer satisfaction

Specific Responsibilities:

1. Creating a detailed fact file of the customer covering

- Pursuit plan -needs to be updated every month and reviewed for continuity of discussions

- Keep track of customer-side changes in people/processes (operational/Marketing)

- Follow expansions/new markets/new products both at the local as well as Global level

- Create and maintain a list of the suppliers/vendors/ buyers etc and explore opportunities with them

2. Manage relationships

- Identify the key decision makers/influencers and keep a schedule of face-to-face meetings

- Have an objective for the meeting at all levels

- Set up a calling pattern with customers

- Monthly/quarterly formal reviews with the customer

- Set up senior levels meetings with the RLT

3. Budgets

- Create budgets based on the existing data and customer interactions

- Review the budgets every month and take corrective action asap, raise a flag where ever required

- Review the progress with the customer and create an action plan -DO NOT lose ANY BUSINESS

4. Outstandings

- Keep the selling rates updated with the operations team to ensure correct revenue captures

- Take corrective action every week in case of deviations/errors

- Respect the credit lines and let customers know that it is important to receive money on time

5. Internal engagements

- Set up internal review meetings with the operations/Finance and procurement teams to address and share issues/concerns etc.

- Raise a flag where ever you see/anticipate service dilution and work with them to address it in real time basis

- Work closely with the internal decided; teams report any changes to set up all stakeholders

Key Performance Indicators:

- Delivering required profit margins (CM1)

- Retention of existing business through Contract Renewal and Growth of business New and

Additional Sales

- Deliver the Customer Satisfaction Survey results to Promoters

- Compile and maintain a shared growth plan with the customer

- Maintain a strong pipeline in CRM to ensure all opportunities are captured

Competency Requirement

- Excellent interpersonal and communication skills

- Analytical, presentation, and negotiation skills

- Pricing/Commercial knowledge

- Be able to work independently, and be willing to travel upon business requirements

- Ambitious and result-oriented self-starter with initiative and a strong drive

- Skills to manage sensitive customers, people and personalities

- Knowledge of the Asia business and logistics market

- Network/contacts within the international logistics industry

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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