Wishup - Manager/Senior Manager - Client Success

Client Success Manager

About the role, Key notes :

Profile - Client Success Manager

Role - Full-time

Grade - Manager / Sr. Manager

Location - Remote - Work from home / anywhere

Work hours - Mon to Fri / US Shift

What you'll do? :

- Develop and execute the customer success strategy for your assigned accounts to drive revenue retention

- Monitor customer health, adoption metrics, renewals, and execution of customer success plans

- Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of customer service that enable end-users to improve efficiencies

- Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals

- Provide insights to Market Development, Customer Operations, and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy

- Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates

- Participate in company events alongside the team to foster networking, brand presence, and stay up to date on industry trends

- Participate in strategic migration activities as required

- Contribute to the overall vision and strategy of the Customer Success Management Group