Wishup - Manager - Customer Success

Come, join us on our journey to provide jobs to a million people by 2026

Who We Are?

- Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and

- With a clientele of some of the hottest startups in the US, Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.

- We are witnessing phenomenal month-on-month growth of 30% and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Customer Success Manager.

What's in it for you?

- International exposure: You'll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas

- Great Pay + High Bonuses

- Be part of a 100x growth story - Wishup has grown 10x in the last 18 months

- High growth potential & impact - an early stage in Wishup's journey

- Work from home (or anywhere), forever!

Job Profile :

- We are looking for a Customer Success Manager to run and grow Customer Success at Wishup with a focus on customer retention (such as on-boarding, relationship building, troubleshooting) and outcomes (such as renewals & up-sell)

- The role would require working in the US time zone

Roles & Responsibilities :

As Customer Success Manager, you will:

- Manage the Client Success for US markets

- Deliver revenue growth and customer delight of our client accounts

- Drive retention of existing client portfolio

- Be responsible for building & nurturing relations with clients & key personnel within client companies

- Generate sales among client accounts, including up-selling and cross-selling

You're a great fit if you have:

- 4+ years of related experience in leading customer-facing organizations

- Excellent customer service skills, attention to detail, patience, and a high degree of emotional intelligence

- Ability to manage influence through persuasion, negotiation, and consensus-building

- Experience in meeting and exceeding operational performance goals

- Experience dealing with competing priorities in a fast-paced environment

- Excellent interpersonal as well as written and verbal English communication skills

Job Prerequisites:

- High-speed internet connection

- Laptop with an integrated camera and a pair of headphones

- Distraction-free workspace with zero external interference

Company Reviews :

 
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng

Social Media Links :

LinkedIn - https://www.linkedin.com/company/wishup-services/

Facebook - https://www.facebook.com/wishupnow/

Twitter - https://twitter.com/wishupnow

Instagram - https://www.instagram.com/wishupnow/

Training at Wishup :

https://www.youtube.com/watch?v=6Uolgas0Uj4

Life at Wishup :

https://www.youtube.com/watch?v=qHPMod_jzmA