Wise2 Technology - Manager - Customer Success - Payment Gateway Domain

Wise2 Technology - Manager - Customer Success - Payment Gateway-Partially Remote)

Job Details :

- Proactively manage each customer's business needs and environments

- Identifying possible bottlenecks across the end-to-end transaction journey (right from merchant to payment gateway to bank)

- Building and maintaining relationships with key stakeholders' and liaising with them to develop sustainable solutions to ensure transaction success across customer facing merchants.

- Create strategic value-added analysis around growth opportunities, retention levers and core business metrics in order to drive better decisioning and results.

- Monitor, report and analyse Clients volumes and forecasts.

- Propose workflow/tooling changes to meet industry standards and engage in continuous improvement

Skills Required

- 4+ years of work experience in a fast-paced Gaming / E-commerce / Fin-Tech industry. Minimum 2 years experience in Payment Gateway is Mandatory.

- Self-starter with a proven track record of driving customer success at all levels.

- Deep understanding, knowledge and interest in the gaming industry landscape.

- Good at Handling stressful situations and deadline pressures well

- Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with customers.

- Demonstrated ability to develop and manage client relationships in a complex and rapidly evolving environment

- Must be analytical, data driven and demonstrate keen observation skills

- Must be a self- starter with strong energy, passion and initiative and manage without extensive supervision

- Must insist on the Highest Standards of Customer Experience and deliver outstanding experience for the end customer.

- Fast & responsive for management updates

- Must be flexible and adapt to the requirements of dynamic operations