Account Delivery Head - Telecom Job Description : Account Delivery Head : - As an Account Delivery Head (ADH), you will be responsible for the delivery of a Mega Gama account and also being a focal point for Wipro's delivery to a large Telco client. - Responsible for leading an account with high complexity involving managed services, Product Engineering and IT Program Delivery, represent us and deal with CXO/SVP of the client organization. - You will be accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap. Responsibilities : - Responsible for meeting financial objectives of the account, mining the account, improve the key parameters for the account to improve the margins, COD. - Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction. - Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction. - Responsible for people processes in the account, employee attrition rate, people and competency development and engagement - Collaborate and interact with client engagement managers, delivery managers from Wipro and Client side CXOs - Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications &amp; Infrastructure teams, People management Certifications &amp; Assessments, Audits : - Internal - Cleared the ADH assessment - Domain certifications - PMI certifications Domain specialization : - Deep understanding of Telecom Service Provider domain and good understanding of OSS/BSS, Data Center setup, ERP, BI and should be able to appreciate customer's business. - Knowledge of new technologies, platforms, Open Source tools, products, and their respective applications. - Experience to drive Automation for repetitive tasks. - Total knowledge of delivery management, various delivery models etc. - Deep understanding of the delivery life cycle - Awareness of global industry trends and directions and its impact on IT services Skills &amp; Experience : - Large Program and Portfolio management - Onsite experience in a client-facing role - Handling teams in multiple Geos - Solutions, experience of managed services - In-depth understanding of the SDLC - Telecom Service Provider, Enterprise, IT-Telco - Experience in domain/industry - Delivery management for Onsite-Offshore location - Exposure to sales and customer relationship management Behavioral Skills &amp; Attributes : - Client Centricity - Execution Excellence &amp; Strategic Perspective - Problem Solving &amp; Decision Making - Collaborative Working &amp; Change Agility - Real Passion for Results &amp; Nurturing People Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law The Apply Button will redirect you to website. Please apply there as well.

Bangalore

Pune

Wipro Technologies - Account Delivery Head - Telecom Sector  

Wipro Technologies - Account Delivery Head - Telecom Sector   ,Job Description for Wipro Technologies - Account Delivery Head - Telecom Sector   in Wipro Technologies in  Bangalore Pune for (15-20) years of experience. Apply Now!

Job Description for Wipro Technologies - Account Delivery Head - Telecom Sector   in Wipro Technologies in  Bangalore Pune for (15-20) years of experience. Apply Now!