Please find below JD, for your reference. - Drive & maintain NPS or Customer Satisfaction to &gt; 6.5 in quarterly ASCAT - Customer delight - 100% times meeting SLAs and exceed target SLAs - Analyze reasons for low NPS, low FCR, low cycle time for query resolution across all client geographies - Drive Transformation & Continuous Improvement and implement industry best practices not only for Wipro's scope but for Global Services as well. - Develop objectives for the Procure to Pay Helpdesk/call center's day-to-day activities - Working on reporting tools such as Celonis, Power BI, Tableau and similar other tools, extracting and data massaging - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze Helpdesk data/statistics/(costs, customer service metrics etc.) based on data from reporting tools - Hire, coach and provide training to personnel to maintain high customer service standards - Evaluate performance with key metrics (accuracy, AHT call-waiting time etc.) and improve performance - Collaborating with IT, CFOs, Controllers, Global Services & Finance Transformation Office on system implementations and enhancement initiatives - Providing SME knowledge for Procure to Pay process, including current ways of working across brands, business process management, systems, and objectives - Reviewing end-to-end process performance and providing ongoing governance for process adoption and business demand - Participating in governance management meetings to provide input on items such as process scope and service delivery and assist in resolving operational issues - Building business cases to quantify the cost and value of process opportunities and advocate for funding as necessary - Lead client presentations, prepare and present solutions for organic growth within the account and for potential Wipro clients

Metros

Wipro - Senior Manager - Transformation - Procure to Pay Process 

Wipro - Senior Manager - Transformation - Procure to Pay Process  ,Job Description for Wipro - Senior Manager - Transformation - Procure to Pay Process  in Wipro in  Metros for (12-18) years of experience. Apply Now!

Job Description for Wipro - Senior Manager - Transformation - Procure to Pay Process  in Wipro in  Metros for (12-18) years of experience. Apply Now!