Job Role & Responsibility/Designation : Service Delivery Lead  Location : Kolkata  Delivery Process/ Function Name : Healthcare Process   Level/Band : Manager  Educational Qualification :   Graduate (Preferred Post graduation - MBA)  Professional Qualification if any   Skills ( Must Have) :   1. Strong leadership skills for driving excellence   2. Analytical & numerical skills.   3 Decision making & problem-solving with good insight on numbers   4. Experience in initiating and driving automation projects   5. Excellent communicator 6. Sound knowledge of systems, application, etc  Skills( Good to have) :   Marketing and transitioning experience  Experience ( Minimum) : 9 Years (should have managed a process of at least 200 agents in last 3 years)  Experience( Maximum) : 12 years  Job Description :   1. Lead and Manage healthcare back office process of 200 FTE   2. Coordinate business operations with all sites  3. Driving efficiency to exceed SLA & increasing revenue/FTE.  4. Developing ideas towards innovation and value added tools for driving efficiency  5. Excellent client communication.  6. Identifying areas of cost efficiency  Security Roles & Responsibilities :   Updates himself regularly with Company policies on Information Security Management System.  Ensure subordinates are aware of Company policies, in particular, those on Information Security.  Ensure adherence to legal & regulatory requirements as applicable to the nature of work.  Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.  Ensure adherence to the Contractual Requirements of the Process/Function.  Encourage all subordinates to Report Security Incidents.  Ensure Compliance and Security Training for subordinates are conducted periodically.  Cooperate with Compliance and Security officers with Security Investigations.  Monitor Compliance adherence and ensure a monthly review of status.  Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.  Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.   Review Risk Assessment document and implement mitigations strategies.

Kolkata

Wipro BPS - Manager - Service Delivery Lead - Healthcare Process   

Wipro BPS - Manager - Service Delivery Lead - Healthcare Process    ,Job Description for Wipro BPS - Manager - Service Delivery Lead - Healthcare Process    in Wipro BPS in  Kolkata for (9-12) years of experience. Apply Now!

Job Description for Wipro BPS - Manager - Service Delivery Lead - Healthcare Process    in Wipro BPS in  Kolkata for (9-12) years of experience. Apply Now!