Project Management - Banking & Finance
Qualification :
- Graduation in Engineering or Commerce or Science streams with good academic record
- MBA desirable
Work experience :
- At least 10 years of overall experience, 4-5 years in BPO/KPO/IT/Banking with Project Management experience
Responsibilities
- Manage active transitions as assigned
- Plan for, conduct and manage relevant trainings to be delivered to transitions team.
- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
- Combining process migration activities along with IT implementation
- Gives customer distinct advantage as vendor manages both IT as well as the operations
- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality
- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
- Lead / participate in opportunity analysis / due diligence of potential projects.
- Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
Desired certification/Knowledge : Prince II, PMP, Scrum, Banking, Compliance certification will be preferred
Skills :
- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
- Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.
- Ability to exercise managerial judgment and perform as a mentor.
- High emotional intelligence - ability to manage conflict and resolve situations amicably
- Ability to drive results against time constraints.
- Effective planning, scheduling & implementation skills
- Ability to interact with Top Management and Client.
- Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.
- Employees with awareness of processes and working in BPS
Desirable Skills - PMP or PRINCE2 certification will be an advantage
- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
- Working knowledge on process automations
- Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
Stress Management : Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.
- Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client
- Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives
- Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery
- Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.
- Good business acumen with ability to synthesize creative solutions and consulting capability
- Proactively identify new opportunities to increase revenues / improve processes for customers
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