Wipro - AVP - Cluster Delivery Head - FAO - P2P+R2R+OTC

- Minimum 15+ years of experience, 8 years at Managerial Level and should have capability to manage 100+ FTEs

- Minimum 10+ years of R2R/P2P/O2C experience is mandatory.

- Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes

- Identify opportunities to increase existing processes, reviewing the current lifecycle and new business

- Review FTE requirements, shift plans & capacity planning

- Responsible for day to day deliverables in the US, UK, Europe clients

- Should be ready to work in client specific shifts.

- Integrate domain knowledge & business understanding to create superior solutions for the client

- Responsible for customer satisfaction by meeting/exceeding all service levels as agreed with the customer

- Drive & achieve productivity enhancements