Wingify - Manager - Customer Success - SaaS

What you will do :

- Manage the onboarding of new clients

- Be responsible for the management of a customer portfolio across the entire lifecycle

- Own the success of your portfolio customers on VWO

- Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.

- In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.

- Help build loyalty by creating an excellent relationship with the customers

- Working closely with the training teams, undertake operational and methodological training for your accounts

- Support clients in creating and implementing tests, building idea pipeline, and personalization campaigns while working closely with the VWO services team.

- Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust

- Serve as the link of communication between key customers and internal teams

- Analyze and identify new areas for optimization following data analysis

- Maximize your portfolio's expansion while minimizing churn and contraction

What we're looking for :

- Minimum of 3 years working experience in Customer Success or related field

- Excellent verbal and written communication skills in English

- Analytical thinker who is able to translate complex data into actionable plans

- Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works

- Knowledge of overall marketing tech, digital marketing is an added advantage

- Experience in working with e-commerce, travel, or media companies is a plus

- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

- Excellent interpersonal skills to strike a connection with diverse people across the globe

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.