Wingify - Customer Success Manager

Job Responsibilities:

1. Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.

2. Increase customer satisfaction by understanding business needs and providing additional VWO solutions and resources.

3. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

4. Act as an escalation point to drive problem resolutions in a timely and proactive manner.

5. Identify at-risk renewals and deliver on customer remediation plan.

6. Monitor customer health to track usage and customer satisfaction.

7. Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.

8. In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.