Salary offered: 6 - 12 LPA Job Summary: The Global HR Services in Mumbai is the cornerstone of our HR Service Delivery model. The Centres in Mumbai and Delhi are integral component of the HR Centre of Excellence. This role of Assistant Manager, GHRS is a key role to the success of the Global HR Services at WTW and requires the incumbent to have worked in both the Global HR Operations and Quality Assessment areas for successful performance. Roles and Responsibilities Primary responsibilities include the following: - Day-to-day management of data and metrics in our operations team - Report dashboards and other data resources to inform the Service Delivery Leads of current status and opportunities for improvement - Make recommendations from variances in the data - Support Global HR Services in planning and execution of service delivery strategy across all supported locations and client groups - Ensure adherence to strict security protocols - Ensure excellent levels of customer satisfaction are attained within the Global HR Service - Identify trends and process gaps to drive a culture of waste removal. Identify and mentor areas of focus where improvement projects are required - Manage issues and process complexities through partnership with various stakeholders - Design performance measurement mechanism and reporting according to business needs - Manage internal and external performance and customer satisfaction metrics Review areas of risks and ensure there are effective controls established around SOX guidelines - Ensure all HR processes in the Global HR Services incorporate appropriate control mechanism, including SOX obligations, data protection and compliance tasks - Ensure the Global HR Services has a robust framework in place to enable compliance with all local legal and regulatory requirements. - Considers the colleague experience when building and maintaining dashboard and other reporting tools or quality reports and looks beyond their own area of responsibility to take an holistic view - Educates users on how to effectively use the data - Maintains matrix relationship with the Management Information team to ensure the look and feel of the data being presented are harmonized Required Qualifications, Skills, Knowledge, Experience Qualifications: - Any Graduate or Post graduate with minimum 4 years of experience in the field of HR operations, HRMI Quality or HR Shared Services. Skills: - Good HR experience and relevant exposure to global practices. - Excellent Customer Services Skills - Ability to form credible relationships with Business Partners/Advisors, and other stakeholders. - Proficient in HR database (PeopleSoft / Oracle preferred) and Microsoft applications. Advanced Excel Skills. Knowledge of Access database and SQL will be an added advantage - Customer service orientation with exceptional ability to manage and support clients in sensitive situations. - Excellent communication and presentation skills. - Ability to work effectively and thrive in a fast-paced, team-oriented environment and maintain confidentiality at all times. - Open to working in all shifts. - Strong people management skills. - Self-driven and ability to plan and implement new ideas. - Ability to logically prioritize tasks and work schedules in advance. - Ensure processes and audit controls are aligned to established procedure (SOP's) and protocols. - Strong project management skills. - Self-starter attitude and ability to work with ambiguity and frequent changes in direction - Ability to prepare and understand HR data - Provides information people need to know to do their jobs and to make accurate decisions with timely responses - Ability to work well under pressure and meet deadlines Knowledge/Experience - Knowledge of Microsoft Office is essential, particularly Word &amp; Excel using various functions

Mumbai

 Willis Towers Watson - Assistant Manager - Quality MI - HR Services 

 Willis Towers Watson - Assistant Manager - Quality MI - HR Services  ,Job Description for  Willis Towers Watson - Assistant Manager - Quality MI - HR Services  in Willis Towers Watson in  Mumbai for (4-7) years of experience. Apply Now!

Job Description for  Willis Towers Watson - Assistant Manager - Quality MI - HR Services  in Willis Towers Watson in  Mumbai for (4-7) years of experience. Apply Now!