Wiggles - Head - Online Sales

Job Description :

- You will be responsible for managing the E-Commerce/D2C business and managing the P&L for the online retail channel, delivering on short term and long term plans, including delivering against budgets.

- Maximizing online sales performance through effective management and development of the team, ensuring the long term strategy is at the heart of all decisions.

- Build brand e-commerce strategy that complements Company website strategy ensuring all projects support brand strategy and contribute to growth targets by setting KPIs and tactical changes.

- Liaising and influencing cross-functionally within the senior management team, ensuring all stakeholders are engaged on E-Commerce activity, projects and strategy, and knowledge, assistance, and insight are acquired where needed.

- Managing the marketplaces, namely Amazon, Flipkart & Bigbasket and planning the presence of the organization in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.

- Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

- Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximize growth.

- Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth

- Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximize inventory & provide ongoing strategic insights and recommendations of new marketplaces channels with growth plans.

- Collaborate with marketing, operations, finance, sales & customer service to drive the success of the eCommerce business.

- Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.

- Actively advocate for e-commerce business across all levels of the organization.

- Working closely with analytics, product and category managers will be crucial to optimize and scale on marketplaces.

Skills Required :

- Experience of 5-9 years with qualified MBA from Tier-1/Tier 2 b-school.

- Preference to talent with experience in the D2C/ FMCG sector.

- Strong knowledge of the marketplace.

- Hands-on experience of an e-Commerce platform - Shopify.

- Prior experience working in a high growth startup scaling experience (from lakhs to crores).

- Should have his own contacts and connections with other vendors or suppliers.

- Must possess knowledge of the supply chain process, commercials to improve the user journey by displaying relevant products on the website).

- Should be an animal lover or a pet parent.

- Strong stakeholder management skills.

- Good team management and leadership skills.

- Excellent written and verbal communication skills.

- Should have a good emotional quotient.

- Should be good in data and analytical skills.