WhiteHat Jr - User Researcher

User Researcher

We're looking for experienced user researchers to work across our product organization. They will help us understand how to improve foundational parts of the core product experience, build new products and/or deepen our understanding of how technology can support the needs of parents, teachers and students to further the access to education globally.

The User Research team at Byju's aims to improve the product experience and maintain a customer-centered culture through practical and impactful research on how people use our products and what their needs are. The nature of our work covers every stage of the product development cycle - from the formative to the evaluative and everything in between. We're looking for researchers who are passionate about technology & learning.

You must be comfortable in a dynamic organization, working across time zones, have excellent communication and collaboration skills, and are focused squarely on improving our product and our business.

What You Will Be Doing:

- Gather and prioritize key research questions from product, design, engineering, and marketing partners

- Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle

- Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders

- Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities

- Partner closely with PM, Design, Analytics & other product areas to ensure a consistent and always-evolving view of the user experience

- Act as an internal evangelist for our customers, our users and product research as a discipline

What You Should Have :

- 3+ years industry experience

- Deep experience with qualitative and quantitative data collection and analysis

- Experience managing research projects in partnership with cross-functional teams

- Strong collaboration and communication skills

- Strong storytelling skills and an ability to frame insights into compelling narratives

- Familiarity with developing or using frameworks to align cross-functional teams

- Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it

- This is a rough guide, but we recognize that strong researchers come from a variety of paths and backgrounds - please apply if you feel you'd be a good fit!