Background : An incredibly rare opportunity for a detail-obsessed operations expert to join a well-funded early stage Ed Tech start-up backed by bulge-bracket VCs and an award winning management team. The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous wealth generation in a short time for a dynamic, analytical growth hacker, ideally with some ed-tech experience. Ideal Profile is : - Operations Lead with deep understanding of setting up, training, auditing and scaling call-center operations. Location : Mumbai-Based Only. Co-location with founding team is a Must. Field : Ed-Tech. Education : IIT/IIM graduates will be preferred. Profile : - TECHNICAL RECRUITING : The Operations Director will recruit multiple technical customer service executives(3-5/week) to support a live Human-to-Human technology platform connecting students to teachers for a specialized field (confidential). Recruitment is accomplished via a rigorous screening process that intakes only Top 0.1% of applicants. - OPERATIONS MANAGEMENT : The Director Operations has to manage the entire call-center operations connecting through multiple geographies and locations, managing flow, intake and output. Critical to be very passionate about a) Massive Detail Orientation b) Auditing c) Training and Measurement. c) Expanding into international markets - Exceptional Drive : The Head User Operations will be managing multiple priorities simultaneously across geographies and will be single-handedly responsible for the smooth operation of a two-way platform. Demonstrated history of taking responsibility ahead of tenure/experience with a super-human drive is a must. - Operations Experience : Role requires an analytical, structured approach since the scale will expand from 100 to 1,000 teachers in very short time. With 100,000 students and 1,000 teachers on the platform, operational management discipline has to be very rigorous and strong. - Backed by a reputed founder and two of the Top 3 India VCs, this is a once-in-a-lifetime chance to make tremendous wealth and see a business being built from scratch for an exceptional growth hacker/operations wizard.

Mumbai

WhiteHat Jr - Lead - Call Center Operations 

WhiteHat Jr - Lead - Call Center Operations  ,Job Description for WhiteHat Jr - Lead - Call Center Operations  in WhiteHat Jr in  Mumbai for (5-16) years of experience. Apply Now!

Job Description for WhiteHat Jr - Lead - Call Center Operations  in WhiteHat Jr in  Mumbai for (5-16) years of experience. Apply Now!